Free local delivery for any online purchases above HK$300! 網店購物滿港幣300 可即享免費本地送貨優惠!

Returns and Exchanges

Exchanging items

If you wish to return an item, you may return products for a full refund within 30 days in original packaging. All items must be returned in new, unworn and unused condition. CIGOGNE Bé will not accept returns of non-faulty items that have been worn, used and/or garment tags removed.

Store credit/exchange will be issued for goods accepted for exchange, and a full refund shall be issued for faulty items. Please ensure that the items are returned/posted back in appropriate packaging to ensure the items do not get damaged in the post.

CIGOGNE Bé is not responsible for postage or PayPal costs for any item that is returned or exchanged. Once the faulty item has been approved for return, we will credit the original card used for purchase in the amount of the sum paid minus postage costs. Please note that postage costs will apply for exchanges. All final decisions are subject to the discretion of CIGOGNE BéBé.

CIGOGNE BéBé cares about your baby, and the world he or she will inherit. That’s why we try to keep our production process as environmentally friendly as we can. Besides creating products with organic, naturally coloured cotton, CIGOGNE BéBé also try to use cotton as much as possible. Our fabric dyes only contain gentle chemicals that are eco-friendly, our resin buttons are recyclable, and our packaging is made out of 100% recycled paper. You can read more about these features here.

CIGOGNE BéBé strongly recommends to you our naturally colored cotton. Naturally coloured cotton is cotton that has been bred to have colors other than the yellowish off-white typical of modern commercial cotton fibers. Colors grown include red, green and several shades of brown. The cotton's natural color does not fade. Yields are typically lower and the fiber is shorter and weaker but has a softer feel than the more commonly available "white" cotton.

Which baby products are essential for the first year? Here's a list of the main things you'll need to clothe, move, and feed your baby, as well as give him a safe place to sleep and explore. If you want to go beyond the basics, check out this list of product "extras" that can make the first year easier. You'll find specific information about the supplies you need in the first six weeks and what to put on your baby registry, too.